Bmazon Repair Q & A
- Q: How much does the repair service cost?
A: To be general, the standard cost for Antminer S19 jpro series is 50$/hashboard, 50$/power supply and 45$/control board, 10$/fan.
Meanwhile, The cost of repair can vary depending on the complexity of the issue and the type of mining hardware. Please contact our customer service for a detailed quote and diagnostic report. We provide a free diagnostic report if the miner was purchased from Bmazon.
- Q: How long does a repair usually take?
A: The turnaround time depends on the nature of the repair, but we strive for a fast turnaround, typically within 3-5 business days after we have received your miner. If we can not make the turnaround within 5 days, we will let you know before we start the repair process.
- Q1: What types of mining hardware do you service?
A: We service a wide range of miner, including WhatsMiner, Bitmain, and other popular Miners.
- Q: What is the process for getting my miner repaired?
A: Simply contact us via email or phone, and our customer service team will guide you through the process which includes diagnosing the issue, providing a quote, carrying out the repair, and returning the miner to you.
- Q: How can I reach your customer service team?
A: You can reach our customer service team via email at [customer@bmazon.io, or by phone at [310-871-3874].
- Q: What kind of post-repair support do you offer?
A: We provide post-repair support to ensure your miner is working properly. If you have any issues after the repair within 15 days after you received the miner, please contact our customer service team for assistance.
- Q: Do you provide a warranty for the repairs?
A: Yes, we offer a 15-day warranty on all our repair services. If the same issue reoccurs within this period, we will repair it free of charge.
- Q: Do you offer bulk repair discounts?
A: Yes, we offer discounts for bulk repair orders. Please contact our customer service team for more information.
- Q: What if my miner can't be repaired?
A: if your miner cannot be repaired, we will return it to you and only charge for the shipping cost.
- Q: Can I drop off/pick up my miner in person?
A: For the safety and privacy of all our customers, we only accept mail-in repairs at this time.
- Q: Can I track the status of my repair?
A: Yes, we provide status updates via email throughout the repair process. You can also contact our customer service team at any time for an update.
- Q: How do l pay for the repair service?
A: We accept several payment methods including bank transfer, credit card, and certain cryptocurrencies. We'll provide full details when you receive your quote.
13: Q: What happens if my miner gets damaged during shipping?
A: We highly recommend you use a reliable courier and insure your shipment. We will professionally package the mining machines to minimize the possibility of damage during transportation. We are not liable for any damage that occurs during transit.
14: Q: During repair procedure, how does Bmazon ensure the safety of my miner?
A: At Bmazon, we take the safety and security of your mining hardware very seriously. Our maintenance facility is secure and monitored 24/7 to prevent unauthorized access. Our technicians are highly trained and follow strict handling procedures to ensure that your mining hardware is treated with the utmost care. Meanwhile, We recognize the importance of data security. Our technicians are bound by confidentiality agreements and will only access the necessary components for repair. Any data or configurations on your mining hardware are kept confidential.
- Q: Will Bmazon provide me with a detailed repair report?
A: Yes, Bmazon is committed to transparency and customer satisfaction. After the maintenance of your mining hardware is completed, we will provide you with a detailed maintenance report.