REPAIR PROCESS
- Repair request: Contact us through email or official twitter/telegram channels, we will guide you from there.
- Fault assessment: Bmazon's technical team will assess the provided fault description or the condition of the mining machine to determine if repair is necessary.
- Repair confirmation: Once the need for repair is confirmed, Bmazon will contact you to confirm repair details, cost, and feasibility.
- Shipping the mining machine: You will need to ship the mining machine to Bmazon's designated repair center.
- Repair process: Bmazon's technicians will repair the mining machine, fixing the issues or replacing faulty components.
- Testing and quality control: After repair, the mining machine will undergo testing and quality control to ensure proper functioning and performance.
- Repair report and cost confirmation: Bmazon will provide a repair report detailing the performed repair work and the components used. The cost will also be confirmed in the report.
- Payment: You will make the payment for the repair cost based on the information provided in the repair report.
- Return of the mining machine: The repaired mining machine will be shipped back to your designated address. Bmazon will professionally package the mining machines to minimize the possibility of damage during transportation.
- Technical support and after-sales service: Bmazon offers a certain period of technical support after the repair to address your questions and ensure the proper functioning of the mining machine.
WHY CHOOSE BMAZON
- Quick Turnaround: We understand the impact of downtime and commit to fast, efficient service.
- Expert Technicians: Our certified team brings broad expertise to every repair.
- Customer Focus: We're always here to help, keeping you connected to your crypto mining activities
SERVICE HIGHLIGHTS
Comprehensive hardware
evaluation to spot potential performance issues
Fixing or replacing faulty
hardware components like hash boards control boards, power supplies, and fans.
Making sure your miner is
well-functional before outbounding.
Our service comes with 15
days free repair warranty.
We have a dedicated repair center equipped with safety measures and equipment to ensure security and confidentiality during the repair process.
During the repair process, we store your mining machine securely, taking anti-static measures to prevent electrostatic damage and other potential physical harm.
REPAIR Q&A
A: To be general, the standard cost for Antminer S19 jpro series is 50$/hashboard, 50$/power supply and 45$/control board, 10$/fan.
Meanwhile, The cost of repair can
vary depending on the complexity of the issue and the type of mining hardware. Please contact our customer service for a detailed quote and diagnostic report. We provide a free diagnostic report if the miner was purchased from Bmazon.
A: The turnaround time depends on the nature of the repair, but we strive for a fast turnaround, typically within 3-5 business days after we have received your miner. If we can not make the turn around within 5 days, we will let you know before we start the repairing process.
A: We service a wide range of miner, including WhatsMiner, Bitmain, and other popular Miners.
A: Simply contact us via email or phone, and our customer service team will guide you through the process which includes diagnosing the issue, providing a quote, carrying out the repair, and returning the miner to you.
A: You can reach our customer service team via email at customer@bmazon.io, or by phone at [310-871-3874].
A: We provide post-repair support to ensure your miner is working properly. If you have any issues after the repair within 15 days after you received the miner, please contact our customer service team for assistance.
A: Yes, we offer a 15-day warranty on all our repair services. If the same issue reoccurs within this period, we will repair it free of charge.
A: Yes, we offer discounts for bulk repair orders. Please contact our customer service team for more information.
A: if your miner cannot be repaired, we will return it to you and only charge for the shipping cost.
A: For the safety and privacy of all our customers, we only accept mail-in repairs at this time.
A: Yes, we provide status updates via email throughout the repair process. You can also contact our customer service team at any time for an update.
A: We accept several payment methods including bank transfer, credit card, and certain cryptocurrencies. We'll provide full details when you receive your quote.
A: We highly recommend you use a reliable courier and insure your shipment. We will professionally package the mining machines to minimize the possibility of damage during transportation. We are not liable for any damage that occurs during transit.
A: At Bmazon, we take the safety and security of your mining hardware very seriously. Our maintenance facility is secure and monitored 24/7 to prevent unauthorized access. Our technicians are highly trained and follow strict handling procedures to ensure that your mining hardware is treated with the utmost care. Meanwhile, We recognize the importance of data security. Our technicians are bound by confidentiality agreements and will only access the necessary components for repair. Any data or configurations on your mining hardware are kept confidential.
A: Yes, Bmazon is committed to transparency and customer satisfaction. After the maintenance of your mining hardware is completed, we will provide you with a detailed maintenance report.
Request Repair Estimate
Fill out our estimate form and we will get back to you shortly.